> For the complete documentation index, see [llms.txt](https://help.visuary.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.visuary.com/guide-visuary-en/settings-and-subscriptions/subscriptions-and-billing.md).

# Subscriptions and Billing

*In this article, discover our different subscriptions, how to subscribe to an offer, view your active subscription, understand your billing, and manage any changes based on your situation.*

<h3 align="center">Our different subscriptions</h3>

There are four distinct offers on Visuary, intended for professional and technical use. Each offers more or less advanced features depending on your needs.

<figure><img src="https://145216502.fs1.hubspotusercontent-eu1.net/hubfs/145216502/Screenshot%202026-01-12%20at%2012.14.07.png" alt="Les différents abonnements Visuary"><figcaption></figcaption></figure>

<details>

<summary><strong>Expand this menu to discover our subscriptions</strong></summary>

#### **Basic subscription:**&#x20;

**Price:** Free

**Features:**

* Scan your space in augmented reality (requires an iPhone Pro (Pro 12 or newer) or iPad Pro (2020 or newer).
* Edit your plan online
* Project quantity takeoff
* Share your plans with your contacts
* 2 projects included

{% hint style="warning" %}
If you want to create more than 2 projects, you'll need to delete your old projects or subscribe to one of our paid offers.
{% endhint %}

#### **ESSENTIEL subscription:**&#x20;

**Price with monthly subscription:** €28 excl. tax/month\*

**Price with annual subscription:** €250 excl. tax/year, i.e. €21 excl. tax/month\* (you save €84 incl. tax/year compared with the monthly subscription)

**Features:**

* All BASIC features

  \+
* Scan surveys and unlimited 2D/3D projects
* Full quantity takeoff per project
* PDF report including plans, photos and quantity takeoff
* Export in DXF
* Chat support

#### **INTEGRAL subscription**

**Price with monthly subscription:** €83.33 excl. tax/month\*

**Price with annual subscription:** €800 excl. tax/year, i.e. €66.67 excl. tax/month\* (you save €200 excl. tax/year compared with the monthly subscription)

**Features:**

* All ESSENTIEL features

\+

* Customizable product catalogue
* Standard plan error detector
* Auto-generated cost estimate by trade
* Export of the cost estimate by trade\
  .XLSX (Excel)
* Customizable sales PDF report
* Export projects in 2D and 3D\
  .DXF (2D Autocad)\
  .GLB (3D Blender, Maya, ...)\
  .DAE (SketchUp)\
  .3DS (SketchUp)\
  .PDF
* Export of the cost estimate for billing software
* Export of heat loss surfaces
* Priority chat support

#### **Enterprise subscription**

**Price:** Tailor-made&#x20;

**Features:**

* All INTÉGRAL features

\+

* Error detector on custom plan
* Custom 3D modeling of equipment for your catalogue
* Set up your quote lines and custom prices for auto-generated quotes
* Quote creation based on your usual template
* Dedicated project manager

</details>

{% hint style="success" icon="lightbulb" %}
Still not sure which offer to choose? Take the test to find out which offer best suits your needs by clicking [**here**](https://form.typeform.com/to/wFgStzAk?typeform-source=visuary.com)**.**
{% endhint %}

<h3 align="center">Subscribe to an offer </h3>

{% hint style="info" %}
To subscribe, we recommend visiting your Workspace **from a browser on** [**visuary.app**](https://visuary.app/login) rather than the Visuary app on your iPhone/iPad.
{% endhint %}

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZFcDkdPcFkKsLAju8DW3%2Fuploads%2FYSb0HlmrUWD23X7XEEGq%2Fsabonner_a_visuary.mp4?alt=media&token=5f1c437d-e33b-4864-b52c-9b62d7af2b7e>" %}
Subscribe to Visuary
{% endembed %}

Here are the steps to subscribe:&#x20;

1. Log in to your Visuary account in a web browser
2. Click on **Subscriptions** on the left side of your screen.
3. On the button at the top of the page, choose **Monthly** or **Annual** as well as **Excl. tax (HT)** or **Including tax (TTC)**
4. You can then choose your subscription (ESSENTIEL or INTEGRAL) according to your needs by clicking on “**Start the free trial**”.
5. You will then be directed to the payment page where you can enter your payment details.
6. Confirm by clicking the "**Start trial**".

<h3 align="center">Access invoices</h3>

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZFcDkdPcFkKsLAju8DW3%2Fuploads%2FMoaakPx2dxecZIxPi7DZ%2Fhistorique_facturation.mp4?alt=media&token=4197f890-17a4-411a-ac1d-a7d544b1869e>" %}
Billing history
{% endembed %}

To access your invoices:&#x20;

1. Click on "**Subscriptions**" on the left side of the screen
2. Click on the "**Manage my subscription**"
3. Scroll to the bottom of the page to find your billing history

{% hint style="info" %}
If your subscription was taken out through the App Store, you can find your purchase history directly in your Apple account: [**View your purchase history in the App Store**](https://support.apple.com/fr-fr/118212?device-type=iphone)
{% endhint %}

<h3 align="center">Change your payment information</h3>

If you want to change your bank details so that subscription charges are taken from another payment method, here's the procedure to follow:

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZFcDkdPcFkKsLAju8DW3%2Fuploads%2FDZTFFnyAcNUci7bdUCW8%2FModifier_moyen_paiement%20(1).mp4?alt=media&token=7e5b43d0-82e2-431f-b0f3-8f68cabe6d51>" %}
Change payment method
{% endembed %}

To change your payment method:

1. Click on **Subscriptions** on the left side of your screen then on “**Manage my subscription**”.
2. Under “Payment method” click on “**+ Add a payment method**” to enter your new bank details.
3. Click on “**Add**” to confirm the change.
4. You can then **delete your old payment method** by clicking the 3 small dots to the right of the bank details.

<h3 align="center">Change a subscription </h3>

#### Change subscription from Visuary.app

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZFcDkdPcFkKsLAju8DW3%2Fuploads%2FD9dUhCajS2KCrjZUKClO%2FChanger_abonnement%20(1).mp4?alt=media&token=c563b8a3-9b33-4dae-9564-f5aac6bdc572>" %}
Change subscription on visuary.app
{% endembed %}

To change subscription:&#x20;

1. Click on "**Subscriptions**"
2. Click on the "**Manage my subscription**"
3. Click on the "**Change subscription**"
4. Choose between "**Monthly**" and "**Annual**"
5. Click on the "**Select**" of the subscription you're interested in
6. Click on the "**Continue**"
7. To confirm, click the button "**Subscribe and pay**"

#### Change subscription from the mobile app

If you subscribed directly from the Visuary app, it is linked to the App Store and managed by iOS.

{% embed url="<https://www.youtube.com/watch?v=9j1E-Vu6VLc>" %}

To change subscription from the Visuary mobile app:&#x20;

1. Click the **three horizontal bars** located at the top left of the screen.
2. Click on "**Subscriptions".**
3. Then tap **« Manage my subscription »** : you'll be redirected to an Apple page. All you need to do then is click on **« View all subscriptions »** to access the management options.
4. You can then change your subscription by confirming the change via Apple Pay.

#### Add licences to your Workspace

To collaborate properly in the same Workspace, each user must have their own license.

**To do this, start by subscribing to additional licenses:**&#x20;

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZFcDkdPcFkKsLAju8DW3%2Fuploads%2Fcfws02vRFDYwI9ZPZrJP%2Fajout_licence.mp4?alt=media&token=fefb4440-a828-4239-8395-b42ed3012886>" %}
Buy additional licenses
{% endembed %}

To buy additional licenses:&#x20;

1. Click on "**Subscriptions**"
2. Click on the "**Manage my subscription**"
3. Click on the "**Change subscription**"
4. Adjust the desired license quantity by clicking on the "**+**"
5. Click on "**Continue**"
6. To confirm, click the button "**Subscribe and pay**"

After purchasing the new licenses, you will need to **add your collaborators to your Workspace:**

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZFcDkdPcFkKsLAju8DW3%2Fuploads%2F55wv4fadqZVtFbuEic52%2Fajout_utilisateur.mp4?alt=media&token=8d3ac2df-e2a1-43a8-bab4-701bb394fb5f>" %}
Add users to a Workspace
{% endembed %}

After purchasing the new licenses, add your collaborators:

1. Click on **"Settings"**
2. In the "Members" section, click the **"Add user"**.
3. Fill in all the fields and **assign a "Role"** to the user from the following choices:&#x20;
   * Administrator: Has all rights except billing.
   * Editor: Can edit plans and estimates.
   * Viewer: Has access to the plans, cannot edit them.

#### Switch to the enterprise offer

The **Enterprise** offer gives you access to advanced features tailored to your professional requirements:

* Error detector on custom plan
* Custom 3D modeling of equipment for your catalogue
* Set up your quote lines and custom prices for auto-generated quotes
* Quote creation based on your usual template
* Dedicated project manager

To subscribe to this offer, here is the procedure to follow:&#x20;

1. **Discover our tool** by first subscribing to the **Integral** offer and testing its features.
2. **Contact our** **sales team** to schedule an appointment and discuss your needs by clicking [**here**](https://visuary.com/fr/contact-renovation/?hsLang=fr)**.**
3. **Customize your offer** : if the Enterprise offer meets your expectations and needs, you will receive a form to select the features you want. Our team will then get back to you to finalize the setup.

<h3 align="center">Cancel a subscription </h3>

When you cancel your subscription, it remains active until the end of the current billing period.

#### Cancel a subscription purchased from a browser

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZFcDkdPcFkKsLAju8DW3%2Fuploads%2FV6poeQhqEO18xfaSwOFc%2Fresilier_abonnement%20(1).mp4?alt=media&token=983dcb57-dfa4-4286-90dd-f824ff0093b6>" %}
Cancel a subscription on visuary.app
{% endembed %}

To cancel your subscription:&#x20;

1. Click on "**Subscriptions"** on the left side of your screen in your Workspace.&#x20;
2. Then click on "**Manage my subscription**".&#x20;
3. Click the "Cancel subscription" button.
4. To confirm, click again on "**Cancel subscription**".

#### Cancel a subscription purchased through Apple

To cancel a subscription taken out through the mobile app, here is the procedure to follow:&#x20;

1. Open the**App Store**
2. Click on **your profile** at the top right of the screen
3. Click on "**Subscriptions**"
4. Select your Visuary subscription
5. Click on "**Cancel subscription**"

{% hint style="danger" %}
Once your subscription is cancelled, you will only have access to 2 projects. You will therefore lose access to some of your projects.&#x20;
{% endhint %}

{% hint style="warning" %}
If you want to resubscribe later, you will not automatically get the same price. If prices have changed in the meantime, the current price will apply.&#x20;
{% endhint %}

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td>Account settings</td><td><a href="/pages/96ecf77260e83a8460861c711fe7755b9d4cfdfe">/pages/96ecf77260e83a8460861c711fe7755b9d4cfdfe</a></td></tr></tbody></table>


---

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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.visuary.com/guide-visuary-en/settings-and-subscriptions/subscriptions-and-billing.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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